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Shipping & Customer Service updates

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Shipping & Customer Service updates

Where is my order?

R. Brands

11 Dec 2020 ⋅ 1 min read

Holiday Season 2020 shipping & Service update

Cook and Becker will be closed for business from December 18 until January 4th. Shipping and customer service questions will be monitored, but getting an answer to a question may take more time than usual.

As for shipping: orders placed for unframed prints, books or notebooks up until December 18th will be shipped out to customers before Christmas.

Unfortunately we cannot guarantee delivery in time for Christmas for orders made past December 14: too much depends on local shipping and postal services - all impacted by a congested global delivery network - to accurately estimate arrival dates.

Orders for framed or mounted artworks will mostly ship after the holidays.

Countries and areas where we are currently seeing significant delays in deliveries:

Singapore
Mumbai
Kuwait
Dubai
Japan
Thailand
Indonesia
Philippines
Malaysia

Questions about your order? Please use the contact form below; our customer service staff is doing its utmost to answer everyone in time. Take care!