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FAQ Overview

Shipping & Delivery

Problems with a shipment or lost package

Shipping costs

Do I need to pay customs duties?

Where does Cook and Becker ship?

Packing & shipping methods

When will my order be delivered?

Account

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Editions & Guarantee

Edition numbers

What do AP and EA mean?

Warranty on prints

Exclusivity Guarantee / Reprint Policy

Return Policy & Damage

My order arrived damaged

Return Policy

Ordering & Payment

Can I get a business invoice without VAT?

Payment options

How to order

About the artworks

Artist and studio involvement

About digitally created art

About our Certified Art Giclees™

Materials & Finishes used

Wooden frame + acrylic glass

About our fine art prints on metal

Unframed fine art prints

What is Liquid Gloss?

About Diasec® and acrylic glass

What is Dibond?

Papers and inks used for Certfied Art Giclees™