Museum-grade quality prints Worldwide shipping Largest video game art selection in the world Lifetime guarantee on prints

Frequently Asked Questions

Shipping & Delivery

When will my order be delivered?

Packing & shipping methods

Where does Cook and Becker ship?

Do I need to pay customs duties?

Problems with a shipment or lost package

Shipping costs


I want to delete my account

Unsubscribing from the newsletter

Editions & Guarantee

What do AP and HC mean?

Edition numbers

Warranty on prints

Exclusivity Guarantee / Reprint Policy

About the artworks

About our Certified Art Giclees™

About digitally created art

Artist and studio involvement

Materials & Finishes used

Papers and inks used for Certfied Art Giclees™

About Diasec® and acrylic glass

What is Dibond?

What is Liquid Gloss?

Unframed fine art prints

Wooden frame + acrylic glass

About our fine art prints on metal

Ordering & Payment

How to order

Payment options

Can I get a business invoice without VAT?

Return Policy & Damage

Return Policy

My order arrived damaged

About Campaigns

About campaigns

How to back a project

Do you take my payment right away?

Campaign goals

Project Updates and Other Campaigns